Return Policy

Thank you for shopping with clicktobuybd.com. We value your satisfaction and strive to ensure that your shopping experience is smooth and enjoyable. If for any reason you are not fully satisfied with your purchase, our return policy allows you to request a return or exchange under the following conditions.

Eligibility for Returns

- Items must be returned within 7 days of the original purchase date.

- Products must be in original condition with tags attached, unused, and in their original packaging.

- Certain items such as personalized, perishable, or clearance items are non-returnable.

- For any defects or damages upon delivery, contact us immediately for assistance.

Non-Returnable Items

- Perishable goods, including food and flowers

- Health and personal care items (due to hygiene reasons)

- Gift cards

How to Initiate a Return

1. Contact our customer service team at [01804-192170] with your order number and reason for return.

2. Our team will review your request and, if eligible, provide a return authorization and instructions for sending the item back.

3. Return shipping costs are the responsibility of the customer unless the item was defective or an error was made by us.

Refunds

Once your return is received and inspected, we will notify you via email. If approved:

- Refunds will be processed within 5-7 business days back to your original method of payment.

Exchanges

- If you wish to exchange an item, simply follow the return process. Once your return is processed, you can place a new order for the desired item.

- For defective or damaged items, please contact us to arrange a replacement.

Return Shipping

- Customers are responsible for the cost of return shipping unless the item received was defective, damaged, or incorrect.

- We recommend using a  trackable shipping service or purchasing shipping insurance for high-value items.

Late or Missing Refunds

- If you haven't received a refund after 7 business days, please contact your bank or credit card company as processing times can vary.

- If you still have not received your refund after checking with your Bkash , please contact us at [customer support email/phone number].

Contact us

If you have any questions or need further assistance, please reach out to our customer support team at {01804-192170].

We appreciate your understanding and thank you for shopping with us.